Terms & Conditions

1. About these terms

These Terms and Conditions govern your access to and use of livancestudio.com, including any content, forms, creator-network application pages, discovery-call requests, studio-hire enquiries and communications made available through or in connection with the website, together referred to as the Website.

By using the Website, you agree to these Terms. If you do not agree, you must not use the Website.

2. Scope of these terms

These Terms apply to the Website only. They do not themselves create a contract for managed live selling, content production, studio hire, creator management, affiliate management, brand strategy, paid-media activity or any other professional service offered by Livance.

Any services we agree to provide will be governed by a separate written agreement, statement of work, booking confirmation or other written terms expressly identified as applying to that service, referred to as a Service Agreement.

A Service Agreement may contain service-specific scope, fees, payment terms, commission, cancellation arrangements, client obligations, intellectual-property terms, confidentiality obligations, data-processing terms, liability provisions and other commercial conditions.

Submitting an enquiry, booking a discovery call, applying to join the creator network, providing contact details or receiving a proposal does not oblige either you or Livance to enter into a Service Agreement.

3. Website information and no offer

The Website provides general information about Livance and its services. Content may be updated, incomplete or changed without notice. We aim to keep it accurate and useful, but do not guarantee that all content is complete, current or free from error.

Website content, case-study material, strategy commentary, commercial observations, estimated outcomes and performance examples are provided for general information only. They are not financial, legal, tax, investment, platform-policy or other professional advice, and should not be relied upon as a promise of results.

Nothing on the Website constitutes an offer capable of acceptance, a recommendation to buy or sell any product, or a guarantee that Livance will accept an enquiry, application, booking or proposed project.

4. Permission to use the Website

We grant you a limited, personal, non-exclusive, non-transferable and revocable permission to access and use the Website for lawful, non-commercial, informational purposes or for making a genuine enquiry about Livance’s services.

You must not use the Website in a way that:

• breaches any applicable law or regulation
• interferes with, disrupts or compromises the security, availability or integrity of the Website, its systems or its users
• introduces malware, harmful code or unauthorised automated tools
• copies, scrapes, harvests, republishes, sells, sublicenses or exploits Website content without our prior written consent
• misrepresents your identity, affiliation, authority or intention
• uses the Website to send unsolicited, abusive, deceptive, infringing or unlawful material
• attempts to gain unauthorised access to any account, system, data or restricted area

We may suspend, restrict or terminate access to the Website where we reasonably believe that these Terms have been breached or where this is necessary to protect the Website, Livance, our users or third parties.

5. Intellectual property

Unless otherwise stated, all intellectual-property rights in the Website and its contents, including text, photographs, video, graphics, designs, branding, logos, trade marks, names, interfaces, downloads, software, databases, layouts and other materials, belong to Livance, its licensors or the relevant rights holder. All such rights are reserved.

You may view, download and print Website content for your own internal, non-commercial reference, provided that you retain all proprietary notices and do not modify the material.

You must not use the Livance name, logo or other brand assets without our prior written permission.

The limited Website permission in clause 4 does not transfer any intellectual-property right to you. Ownership of deliverables produced under a Service Agreement, including any content created for a client, will be determined by that Service Agreement.

6. Information and materials you provide

When you submit an enquiry, application, brief, testimonial, feedback, portfolio, content sample or other material through the Website or in connection with it, referred to as a Submission, you confirm that you have the right to provide it to us and that it does not infringe any third-party right or breach any law, duty or obligation.

You retain ownership of your Submission. You grant Livance a non-exclusive, royalty-free, worldwide licence to use, reproduce, store, adapt and share the Submission only as reasonably necessary to respond to your request, assess an application, provide the requested service, operate the Website or comply with law.

This does not give Livance a right to use confidential client materials publicly, except where you separately agree in writing.

You must ensure that the information you provide is accurate, current and not misleading. Please do not send sensitive personal data through the Website unless we specifically ask you to do so and explain why it is needed.

7. Enquiries, discovery calls and bookings

The Website allows you to request a discovery call, ask about studio hire or submit a service enquiry. These functions are intended for genuine business enquiries and do not create a confirmed booking, reservation or contract unless Livance confirms this expressly in writing.

We may contact you using the contact details you provide to respond to your enquiry, arrange a call, clarify requirements, prepare a proposal or manage a confirmed booking.

If you indicate that WhatsApp is your preferred contact method, you authorise us to use it for the relevant enquiry or relationship, subject to our Privacy Policy.

A discovery call is an exploratory conversation. It does not oblige Livance to provide services, accept a project, reserve studio time, provide a proposal, disclose confidential methods or quote any particular fee.

8. Professional services and commercial arrangements

Livance provides social-commerce and live-commerce services that may include managed live selling, content production, studio hire, creator management, affiliate management, strategy, platform setup, campaign coordination and related support.

The precise scope of any service, the roles of the parties, deliverables, timetable, fees, commission, expenses, payment dates, cancellation arrangements and acceptance criteria must be agreed in a Service Agreement.

We may use employees, presenters, creators, freelancers, affiliates, suppliers, platform tools and other specialist providers to help deliver services. Where a Service Agreement applies, we will remain responsible for our own obligations under it, subject to its terms.

Unless we expressly agree otherwise in a Service Agreement, you are responsible for obtaining and maintaining the rights, permissions, approvals, products, stock, claims substantiation, brand materials, platform access, platform accounts, product safety information and other inputs needed for the relevant activity.

You must ensure that all materials and instructions you provide are accurate, lawful and do not infringe third-party rights.

9. No guaranteed commercial or platform outcome

Live-commerce and social-commerce results are influenced by factors outside Livance’s reasonable control, including product availability, pricing, offers, audience response, presenter availability, creator and affiliate performance, platform algorithms, technical interruptions, advertising costs, shipping, customer service, fulfilment, returns, competitor activity and platform-policy changes.

Accordingly, unless a Service Agreement expressly states otherwise, Livance does not guarantee sales, revenue, gross merchandise value, audience size, conversion rate, return on ad spend, creator output, affiliate performance, account approval, listing visibility, platform access, campaign reach or any other commercial or platform outcome.

10. Third-party platforms and services

The Website may refer to, integrate with or link to third-party platforms and services, including TikTok Shop, Amazon Live, YouTube Shopping, eBay Live, Meta, WhatsApp, social-media platforms, payment providers, scheduling tools and other technology providers.

Those third parties are independent of Livance. Your use of their services is subject to their own terms, policies, rules, privacy notices, account requirements and technical limitations.

Livance does not control and is not responsible for third-party websites, content, policies, availability, acts, omissions, decisions or changes to their services.

You are responsible for complying with the terms and policies of each third-party platform relevant to your activity. We may decline, pause or change work where required to comply with applicable law, platform rules, safety requirements or our own reasonable risk-management processes.

11. Creator network and opportunities

Applying to the Livance creator network or expressing interest in an opportunity does not guarantee acceptance, representation, paid work, a particular level of activity, access to campaigns, employment or engagement by Livance or any client.

Livance may assess applications, verify information, request further materials, decline applications or remove a creator from consideration at its reasonable discretion.

Any creator, presenter, freelancer or affiliate engagement will be subject to separate agreed terms.

Nothing on the Website creates an employment relationship, partnership, agency, joint venture or authority for any person to bind Livance, a client, a creator or another third party.

12. Studio hire and production activity

Any studio-hire, filming, content-production or live-selling booking is subject to confirmation by Livance and, where applicable, a separate Service Agreement or booking confirmation. Availability shown or discussed before written confirmation is indicative only.

For confirmed bookings, you and everyone attending or participating must follow Livance’s reasonable health and safety, security, operational, equipment-use, arrival, conduct and location rules.

We may refuse or end access where this is reasonably necessary to protect people, property, equipment, client materials, lawful operations or the quality of a session.

You are responsible for any products, materials or equipment you bring or arrange to be brought to a location, except to the extent that a Service Agreement expressly provides otherwise.

Detailed responsibilities for studio access, insurance, damage, cancellation, postponement and production requirements will be set out in the applicable Service Agreement or booking confirmation.

13. Website availability, updates and security

We may update, modify, suspend, withdraw or restrict all or any part of the Website at any time. We do not guarantee that the Website, or any content on it, will always be available or uninterrupted.

We use reasonable measures intended to protect the Website. However, we cannot guarantee that the Website will be secure or free from bugs, viruses or other harmful components.

You are responsible for using appropriate security measures, including virus protection, when accessing the Website or downloading material from it.

14. Privacy and cookies

Our Privacy Policy explains how we collect and use personal data. Our Cookies Policy explains how we use cookies and similar technologies.

By using the Website, you acknowledge that personal data will be handled in accordance with the Privacy Policy and that cookie choices can be managed through the relevant Website controls.

15. Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that applicable law says cannot be excluded or limited.

Subject to the paragraph above, and to the fullest extent permitted by law, Livance is not liable for any indirect or consequential loss, loss of profit, revenue, business, goodwill, anticipated savings, data or opportunity, business interruption, or loss arising from your reliance on Website content, use of a third-party platform, or inability to use the Website.

This limitation applies only to business users and does not affect rights that cannot be restricted under consumer law.

If you use the Website as a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for losses that are not foreseeable, losses caused by your own breach of these Terms, or losses arising from events outside our reasonable control.

16. Indemnity for business users

If you use the Website on behalf of a business, you will indemnify and keep Livance indemnified against losses, liabilities, costs and expenses, including reasonable legal costs, arising from your breach of these Terms, your unlawful use of the Website, or a claim that a Submission or instruction provided by you infringes a third party’s rights.

This clause does not apply to consumers.

17. Events outside our reasonable control

Livance is not responsible for a delay or failure to perform an obligation under these Terms caused by an event outside our reasonable control.

This may include failures of telecommunications or internet services, outages, cyber incidents, platform interruptions, industrial action, supplier failure, fire, flood, severe weather, epidemic, governmental action or other events beyond our reasonable control.

18. Changes to these terms

We may update these Terms from time to time to reflect changes to the Website, our services, our legal obligations or our business practices.

The current version will be posted on the Website with its effective date. Your continued use of the Website after an update takes effect constitutes acceptance of the updated Terms.

19. Other important terms

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

No person other than you and Livance has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999, unless a Service Agreement expressly provides otherwise.

A failure or delay by Livance to enforce a right or remedy does not mean that we have waived it.

20. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them are governed by the law of England and Wales.

The courts of England and Wales will have exclusive jurisdiction, except that if you are a consumer resident in another part of the United Kingdom, you may also have the right to bring proceedings in your local courts and benefit from mandatory protections of your local law.